Having Marlo as our broker was highly reassuring that we are in a expert care. Not only was he pro-active and stayed on top of the minutest of the details, he also helped us - first time home buyers on what to look for in condition of the house such that if can make a smart decision on putting down an offer for a house.
The greatest asset that Marlo has is maintaining a rapport with the his clients, seller party and even the lenders. My lenders would tell me how comfortable they feel in doing business with him and that with him at the helm, I can rest easy that I will not miss anything.
He has been absolutely professional and has gone above and beyond in taking care of us as his clients even when the purchase deal was finalized. I remember there being a couple of days of heavy storm just before closing of the deal and Marlo went ahead and installed rain gutter extension pipes to have better drainage. I am sure that's not part of his job description, but that's how he takes care of his clients.
Also, cannot forget how he presented us the keys. Truly brought a smile on our face. In the end all I can say is that the first day we walked into his office, I read that they believe in providing an experience rather than a service; well, the experience couldn't have been better anywhere else! They stand for what they believe in.
Thanks for everything Marlo, you've been great!